We will NOT be undersold — Guaranteed!

Our goal is to provide you with the best prices on every product we sell. We will match or beat any price or discount upon verification.

First-Time Customers

When you order from THE INDUSTRY SOURCE for the first time, you will be asked to provide your state license or employer/tax ID#, which we will verify and keep on file.

We only sell products to licensed industry professionals, resorts, hotels, clubs, spas, professional salons and commercial tanning salons.

Payment options: credit card, debit card, ACH by phone, bank check or prepay by mailing in a business check or money order.

You will receive a customer survey via e-mail after every order you place with us. Your comments and suggestions truly impact the way we do business!

Methods of Payment

For quickest service, have your customer number and item numbers ready each time you place an order.

We accept: Discover, MasterCard, Visa, American Express and ACH by phone. Please have credit card and billing address available when placing an order. All online orders must be paid with a credit card at the time of purchase. Second party credit cards are not accepted. Furniture orders over $200 and special orders must be prepaid.

Payment can be made directly from your checking account via ACH by phone for a $2.50 fee. This payment option is valid for all phone orders.

We do not accept prepaid or reloadable credit cards.

Mail-In Orders

If you would like to prepay your order with a check or money order, send your completed order form (click here to download) and payment to:

THE INDUSTRY SOURCE
Customer Service
23200 Haggerty Road
Farmington Hills, MI 48335-2611.

Email Services

With each order we will confirm your e-mail address. This will ensure you will receive instant tracking of your order, customer survey, notification of all sales and our e-newsletters as they become available. You can opt out of our e-mail program any time.

Missing Items

Claims for missing items must be received within three days from receipt of order.

Back Orders

At times, products may need to be back-ordered. If an item is unavailable at the time of order and the value of the requested item is greater than $25, your back-ordered item will ship as soon as possible, and we will pay all shipping fees (furniture and equipment excluded). Back orders are not available on orders shipping via air.

Returns

If any product is not 100% satisfactory, simply return it within 30 days for a full credit or refund of purchase price with no hassles.* Allow 10 business days for your credit card refund to process upon receipt of your return.

To receive full refund on items purchased with a quantity discount, either the quantity purchased must be returned in full or you must retain the minimum quantity required to qualify for the discount. If you retain fewer than the minimum quantity, the amount refunded will reflect the regular full price applied to all items not returned.

A 20% restocking fee may be applied to certain furniture and equipment items. This fee may be increased for damaged or used goods. Incomplete displays and partial kits are subject to restocking fees. Credit issued only for actual merchandise returned.

UPS delivery is recommended for all returns. For items shipped via UPS, complete the Pre-Authorized Return Form on your invoice, enclose with your merchandise to be returned and ship. For all other delivery methods, call 800.362.6245 for instructions. You are responsible for the cost of shipping returned goods and exchanges. If it was our error, we will reimburse you the cost of shipping via UPS Ground.

* The following exclusions apply: All sales on acrylic and cuticle nippers, earrings, nail polish, gel and UV light-cured polishes, Shellac, makeup and custom-printed items are final. These items are not returnable due to sterilization and hygienic purposes. Special orders are not returnable.

Damages

Do not sign for shipments until you have thoroughly inspected for damage. Visible damage to cartons must be noted on the freight bill. We can not be responsible for shipments that are not signed for as damaged. Do not dispose of the box or packaging material until items have been fully inspected for damages or defects. Reports for visible or concealed damage must be made within 24 hours of receipt to 800.362.6245.

Receiving THE BEAUTY BOOK

Request THE BEAUTY BOOK with any order, or order online at no charge. You will receive THE BEAUTY BOOK in 3-4 weeks.

You may have THE BEAUTY BOOK shipped for 2-day delivery via UPS for a $10 fee.

International, Canada, U.S. Virgin Islands, Puerto Rico and U.S. Possessions: $25

Sales Tax

In states where THE INDUSTRY SOURCE has a presence, applicable sales taxes will be charged unless a copy of your Sales Tax Resale Certificate is on file. Customers must acknowledge which items are for resale (non taxable) at the time the order is placed.

Professionals Only

We sell strictly to licensed industry professionals, resorts, hotels, clubs, spas, professional salons and commercial tanning salons. We reserve the right to close any account if we find that it does not abide by our guidelines.

List Management

We do not make our customer lists available for rent or sale.

Anti-Diversion

We do not support diversion and will not sell to diverters.

Special Requests

Please call 800.362.6245 or click here to fill out a request for any additional items not found in THE BEAUTY BOOK or online. You will be notified if we can order the item(s) requested.

THE INDUSTRY SOURCE is not responsible for typographical errors or misrepresented items in THE BEAUTY BOOK or online.