Methods of Payment

We accept: Discover, MasterCard, Visa, American Express and ACH by phone. Please have credit card and billing address available when placing an order. All online orders must be paid with a credit card at the time of purchase. Second party credit cards are not accepted. Furniture orders over $200.00 and special orders must be prepaid.

Debit'n'Save

Payment can be made directly from your checking account via ACH for a $2.50 fee. This payment option is valid for all phone orders.

Email Services

With each order we will confirm your e-mail address. This will ensure you will receive instant tracking of your order, notification of all sales and our e-newsletters as they become available. You can opt out of our e-mail program any time.

Missing Items

Claims for missing items must be received within 3 days from receipt of order.

Back Orders

At times, products may need to be back-ordered. If an item is unavailable at the time of order and the value of the requested item is greater than $50.00, your back-ordered item will ship as soon as possible, and we will pay all shipping fees (furniture and equipment excluded). Back orders are not available on orders shipping via air. We will contact you via e-mail if your back order has not been filled within 10 business days. You must have an e-mail address on file in order to be eligible for the back-order program.

Return Policy

If any product is not 100% satisfactory, simply return it within 30 days for a full credit or refund of purchase price with no hassles.* Please allow 10 business days for your credit card refund to process upon receipt of your return. A 20% restocking charge may be applicable on certain furniture and equipment items. This fee may be increased on items that are either damaged or used. Incomplete displays and partial kits are subject to restocking fees. Credit issued only for merchandise returned. For items shipped UPS or FedEx, complete the Pre-Authorized Return Form on your invoice, enclose it with your merchandise to be returned and ship. For all other delivery methods, please call 1-800-362-6245 for instructions. You are responsible for the cost of shipping returned goods and exchanges. If it was our error, we will reimburse you the cost of the shipping via UPS or FedEx Ground.

Special orders are not returnable.
Hair pieces are not returnable if opened.

*All sales on acrylic and cuticle nippers, earrings, nail polish, makeup and custom imprinted items are final. These items are not returnable due to sterilization and hygienic purposes. Books, DVDs, CDs and videos are not returnable unless packaged in original shrinkwrap.

Damages

Do not sign for shipments until you have thoroughly inspected for damage. Visible damage to cartons must be noted on the freight bill. We can not be responsible for shipments that are not signed for as damaged. Do not dispose of the box or packaging material until items have been fully inspected for damages or defects. Reports for visible or concealed damage must be made within 24 hours of receipt to 1-800-362-6245.

Receiving the beautybook

Request thebeautybook with any order, or order online at no charge.

 You will receive the book in a few days via Fedex.

International, Canada, U.S. Virgin Islands, Puerto Rico and U.S. Possessions: $25.00

Sales Tax

In states where tng worldwide has presence, applicable sales taxes will be charged unless a current exemption letter is on file. Customers must acknowledge which items are for resale (non taxable) at the time the order is placed.

Professionals Only

We sell strictly to licensed industry professionals, salon owners and commercial tanning salons. We reserve the right to close any account if we find that it does not abide by our guidelines.

List Management

We do not make our customer lists available for rental or sale.