Methods of Payment
We accept: Discover, MasterCard, Visa, American Express and The Industry Source
Card. Please have credit card and billing address available when order is placed.
All online orders must be paid with a credit card at the time of purchase. Second
party credit cards not accepted.
back to top
Debit'n'Save
Payment can now be made directly from your checking account for only a $2.50 fee.
The payment plan is valid for all phone, mail or fax orders. Please allow ten business
days for amounts over $1,000.00 to clear.
back to top
Email Services
With each order, we will confirm your email address. This will ensure you will receive
instant tracking of your order, notification of all sales and our e-newsletters
as they become available. You can opt out of our email program at any time.
back to top
Mail-In Orders
If you would like to prepay your order with a check or money order, send your completed
order form and payment to:
THE INDUSTRY SOURCE®
Dept. 333, 23200 Haggerty Road
Farmington Hills, MI 48335-2611
back to top
Sales Tax
In states where The Nailco Group has a physical presence, applicable sales taxes will be charged.
A current exemption letter is on file. Customers must acknowledge which items are
for resale (non-taxable) at the time the order is placed.
Please add applicable sales tax on all merchandise delivered within:
- California
- Florida
- Georgia
- Illinois
- Michigan
- Ohio
- Tennessee
- New York
Tax exempt status applies only to retail products. Sales Tax Resale Certificate
must be on file to waive sales tax on retail items. It is the responsibility of
the customer to report and pay district taxes associated with products delivered
outside of Los Angeles County.
back to top
Missing Items
Claims for missing items must be received within 3 days from receipt of order.
back to top
Returns
If any product is not 100% satisfactory, simply return it within 30 days for a full
credit or refund of purchase price with no hassles.* Please allow 10 business days
for your credit card refund to process upon receipt of your return.
A 20% restocking charge may be applicable on certain furniture and equipment items.
This fee may be increased on items that are either damaged or used. Incomplete displays
and partial kits are subject to restocking fees. Credit issued only for merchandise
returned.
For items shipped UPS or FedEx, complete the Pre-Authorized Return Form on your
invoice; enclose it with your merchandise to be returned and ship.
For all other delivery methods, please call 1-800-362-6245 for instructions. You
are responsible for the cost of shipping returned goods. If it was our error, we
will reimburse you the cost of the shipping via ground service.
All tanning equipment must be returned within 30 days. May be subject to a 20% restocking
fee.
Special orders are not returnable. Hair pieces are not returnable if opened.
*All sales on acrylic and cuticle nippers, earrings, toe rings, body jewelry, nail
polish, makeup and custom imprinted items are final. These items are not returnable
due to sterilization and hygienic purposes. Books, DVDs, CDs and videos are not
returnable unless packaged in original shrinkwrap.
back to top
Damages
Do not sign for shipments until you have thoroughly inspected for damage.
Visible damages to cartons must be noted on the freight bill. We can not be responsible
for shipments that are not signed for as damaged. Do not dispose of the box or packaging
material until item has been fully inspected for damages or defects.
Reports for visible or concealed damage must be made within 24 hours of receipt
to 1-800-362-6245.
back to top
Receiving thebeautybook
Request thebeautybook with any order, call 1-800-362-6245 or order online at theindustrysource.com.
You will receive the book in 4-6 weeks. thebeautybook is $10 without an order.
You may have your beautybook shipped for
2 day delivery via FedEx for a $15.00 fee.
International, U.S. Virgin Islands, Puerto Rico & U.S. Possessions: $25.00
back to top
Chain Salons and Schools
We offer specialized programs and services for chain, national and school accounts.
For more information please call: 1-800-362-6245 ext. 2008.
back to top
Professionals Only
We sell strictly to licensed salon professionals, salon owners, beauty schools and
students. We reserve the right to close any account if we find that it does not
abide by our guidelines.
back to top
List Management
We do not make our customer lists available for rental or sale.
back to top
|