Freight Delivery Guidelines
Place your order by 5:00 pm EST and it will ship that day. We will give you an estimate
as to the number of days it will take to reach you. Shipping times for special orders,
and items drop-shipped will vary.
At times we may need to ship your order from more than one of our distribution centers.
As a result items ordered together may be delivered separately, so please wait one
additional day before calling concerning shortages.
U.S. Postal Service Priority Mail is used for orders sent to APO, FPO, and P.O.
Box addresses, and U.S. possessions. Please allow up to 30 days for orders sent
to APO and FPO addresses.
Orders sent via air, domestically or internationally, will incur additional charges
if hazardous materials are contained. Hazardous materials require special packaging
and documentation. Items determined to be hazardous by the Department of Transportation
include such items as nail acrylics, removers, glue, gels, developers, aerosols
and products containing alcohol. Orders need to be packed before actual charges
can be determined. We cannot ship hazardous materials U.S.P.S. Priority Mail.
Orders with flammable products or aerosols going to foreign destinations are shipped
via FedEx. FedEx cannot deliver to a P.O. Box or APO/FPO.
Freight charges cover tailgate delivery to a commercial address only.
Tailgate Delivery means that the truck will pull up in front of the salon and open
the back of the truck. You are responsible for taking their shipment off the truck
and carrying it inside.
The following services are available for an additional fee on truck shipments:
DELIVERY NOTIFICATION - $10
- The freight company will call client and schedule a time for delivery.
LIFT GATE SERVICE - $150
- The freight company will bring a truck with a lift gate.
- Truck driver will NOT carry the item into the salon.
- It is the client’s responsibility to carry the item inside.
INSIDE DELIVERY - $50
- Truck driver will HELP carry the item inside.
- Inside delivery does NOT include carrying the item up stairs. (This
service is NOT available.)
- If the client does not have a loading dock they must pay for Lift Gate
Service in addition to Inside Delivery.
RESIDENTIAL DELIVERY - $50
- Used if the client is having item delivered to their home or a home-based salon.
Due to the nature of the type of products we ship, we insure all packages. We will
replace all items that come damaged immediately at no cost. We may ask for an inspection
on damaged orders. An additional $3.00 will be added by UPS for residential shipping.
Items with freight charges for additional items in parentheses are charged that
cost plus standard shipping.
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Refused or Returned Packages
All refused or returned packages are subject to a $25.00 fee, with the exception
of packages delivered via common carrier (truck/freight) in which actual freight
charges are applicable.
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Shipping Rates
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Order Add-Ons
To get your order to you as fast as possible, every order is processed and sent
to the distribution center to be packed in 15 minutes. Therefore, we are only able
to honor changes to your order within 15 minutes after your order is placed. Changes
made after 15 minutes will be considered a new order. Additional shipping is applicable.
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Back Orders
When placing an order by phone or internet, you will be notified if any item is
not available. Since most unavailable items do not have an expected delivery date,
we cannot assure you 100% Customer Success. For this reason, all backorders are
cancelled and must be reordered with the exception of furniture, equipment and special
orders. If you would like to be notified when an item becomes available, please
email sales@theindustrysource.com
and you will be promptly notified.
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MSDS
We provide free Material Safety Data Sheets for all products currently stocked in
your business that were purchased from THE INDUSTRY SOURCE�.
To request your MSDS, please
click here.
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Diversion
We routinely monitor all orders placed. Unusual quantities or frequent orders of
certain products will be held for verification.
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