Info Center - How to use theindustrysource.com?

Frequently Asked Questions

1. I'm a new client. How do I register with The Industry Source?
2. I'm a current client. How do I register with The Industry Source?
3. I forgot my password. Can you help me retrieve it?
4. How do I get a catalog?
5. How do I browse for products?
6. How do I buy?
7. I'm having problems purchasing items online. Is there another way to shop?
8. Why are some items Out of Stock?
9. Still need help?
10. What is On-Demand?

Shopping online has never been easier!
Our new site was designed with you, the beauty professional in mind. Nowhere else in the industry can you gain access to so much information about your industry and shop online. Not only have we made shopping, browsing, ordering and information gathering even easier - we offer registered users many new interactive services such as live chat, product reviews and job postings and so much more-all to keep you on the cutting edge of the beauty industry and your profession.

One of the largest stock of professional beauty products at the click of a mouse.
Registered users can order professional beauty products online at theindustrysource.com and take advantage of super-hot deals from our monthly Confidential Buyer’s Guide sale flyer. If you are having problems locating a product click here.

1. I'm a new client. How do I register with The Industry Source?

Follow these 4 steps:

1. Click here to fill out the customer registration form.
2. Upon completion of the registration form you can shop online with theindustrysource.com
3. After you place your first online order with us you will be sent your client number from The Industry Source.
4. Simply use your username and password to logon to theindustrysource.com.

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2. I'm a current client. How do I register with The Industry Source?
Follow these 3 steps:

1. Click here to fill out the customer registration form.
2. Upon completion of the registration form you will be able to shop online with theindustrysource.com
3. Simply use your username and password, to logon to theindustrysource.com.

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3. I forgot my password. Can you help me retrieve it?
Simply click on Forgot Your Password and enter the email address you registered under and your password will be e-mailed to you.

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4. How do I get a catalog?
You can simply click on the picture of the catalog on the left side of this page and add it to your cart.

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5. How do I browse for products?
In addition to shopping for products by manufacturer name, product name, item number, or description, you can search for items by subcategories/sections including spa, pedicure, hand & nail, hair and tanning, just as you do in thebeautybook. Products will be displayed in alphabetical order by manufacturer.

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6. How do I buy?
Once you have found the product(s) you wish to purchase, simply click on product(s) name, enter quantity desired and click "add to cart." Product(s) is automatically added to your cart. Adding an item to your cart does not obligate you to purchase the product.

If at any point you wish remove an item from your cart, click on "cart" button, locate the item you would like to remove and click "remove item."

When you are finished shopping and have all the products you wish to purchase in your cart, review the products and click "purchase." The next screen will display all of your shipping information. Please select shipping method, verify shipping address and click on "total" to display final purchase approval screen. This is where you enter your payment method,* verify your billing address and click "purchase" to submit your order.

After submitting, you will receive an e-mail confirmation with your order number and that your order has been received and is being shipped. You will receive your order in 4 business days or less.

*We accept: Discover, MasterCard, Visa, American Express and The Industry Source Card. Please have credit card and billing address available when order is placed. All online orders must be paid with a credit card at the time of purchase. Second party credit cards not accepted.

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7. I'm having problems purchasing items online. Is there another way to shop?
YES. There are several ways to shop:

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8. Why are some items Out of Stock?
Due to the popular demand of some of our products, they are sometimes out of stock.

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9. Still need help?
Please e-mail us at sales@theindustrysource.com or “live chat” if you have comments, suggestions or ideas on how we can improve our site to better serve you.

10. What is On-Demand?
TheIndustrySource.com has developed a program that lets you choose your favorite brands. Items on sale associated with your favorite brands are emailed automatically to you the beginning of every month. You choose your brands and we provide you with the deals. To signup for TIS On-Demand, simple click the On-Demand banner once you have logged in and let your deals come to you.

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