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Do You Need a Customer Service Spring Cleaning?

By Joseph Callaway and Joann Callaway April 16, 2014

Do You Need a Customer Service Spring Cleaning?If you’re like most business owners, you probably assume your client relationships are pretty good. After all, you have enough clients to still be in business, but Joseph Callaway says it’s possible you’re merely surviving instead of thriving because you’re only scratching the surface of what it means to truly put the customer first. He suggests you conduct a “spring cleaning” to identify and purge the bad habits that are gumming up this crucial area of your business.

The Bully in Your Business

April 14, 2014 Go to comments

The Bully in Your BusinessThe fact is that bullying is a real problem in business, and can become a major issue if it’s ignored or unchecked. It’s something that can happen in any business, which successful owners understand and, when necessary, take steps to overcome.  It is the owner’s responsibility to have the backbone to stand up and protect his or her entire staff, even if it means firing good individual performers, and, on occasion, good customers.